SMT is a world class provider of fire-fighting, sea survival, survival craft and HSE training to the global maritime, oil and gas, renewables and construction industries. Key to everything we do is that our customers’ requirements come first. Flexibility and attention to detail are both very important elements of our service provision. We optimise the efficiency of the training supply chain such that all elements required for training – pre-requisite learning, the course itself, transportation, accommodation, sustenance, certification and all elements of delegate welfare – are provided to cater for each customer’s specific requirements.
Our headquarters are located at Glasgow International Airport, with easy access via air, rail or road and with a wide selection of hotels available on campus. Delivering optimal value for our customers is fundamental to our value proposition, so whether this means creating customised or combined courses, training in the evenings and over weekends, training on vessels or operating assets anywhere in the world, or gaining third party certification for a customer’s in-house training course, we will always find the most effective way for our customers to train their personnel to the required standard whilst minimising the spend required.
Customer service and delegate welfare are key to everything we do and we take particular pride in offering exceptional service to all customers and delegates that we interact with. This can mean attention to the specific dietary requirements of delegates, or accommodating specific needs for anyone with any disabilities, or assistance for people who may struggle with written English, or simply making sure that any delegate on any course who feels nervous or stressed in a physical training environment is provided with the one-to-one care that they need to be successful.
We also take ownership of training delivery for our customers, such that we will manage the entire process of booking all delegates, ensuring their existing certification is valid for the course they are going to attend, managing them through the training and ensuring their certification is in order for their next trip. This management service ensures our customers can focus on their core business, while we take full ownership for ensuring the compliance of all of their personnel, vessels and assets.
All aspects of SMT’s operations are performed in accordance with our Management System and the rigours of the ISO standard, in addition to the strict regulatory requirements of training approval bodies such as MCA and MNTB. Quality is at the heart of our business and we welcome feedback from visitors, staff and delegates as to how we can continually improve the quality of our offering.
We believe that innovation is fundamental to effective learning and to SMT remaining competitive. We continually work with our customers to refine our service model and to identify more effective ways to deliver training, reduce training time, improve the efficiency of the training supply chain and improve the value delivered back to our customers. We deliver theoretical learning through the most efficient blend of self-study, instructor-led training and eLearning. Importantly, we ensure that the practical, competence-based training that we deliver is always relevant to the audience, engaging and most importantly, delivered to the highest standard of safety.
SMT believes very strongly in supporting worthy causes. We are only able to enjoy this business because of the support we receive from our customers all our customers worldwide, and in particular from local companies who have done so much to help us to become established. It is therefore very important for us to pay back into the local and international communities who have supported us and we do so in three main ways:
Cash for Kids: Cash for Kids www.cashforkids.uk.com is a UK-based network of charities, established by Bauer Radio that responds to the needs of children in our communities. The money raised by Cash for Kids delivers initiatives that help young people suffering from abuse or neglect, who are disabled or have special needs, or who simply need extra care and guidance. SMT is extremely proud to have raised over £70,000 for this charity during 2016 and £31,000 in 2015. We look forward to beating these figures in the following year.
Sailors Society: The Sailors Society is an international Christian charity that works in ports across the world and offers support to seafarers away from home for up to a year at a time, helping them get in touch with missed loved ones, gain access to medical treatment and deal with kidnapping or imprisonment. This charity also builds homes and schools and provides grants to bring hope and security to seafaring communities. SMT makes a donation to this charity for each course that we deliver and during 2016 we are very proud to have raised over £7,200 for this charity and we look forward to this number growing as our business continues to develop.
Local Youth: SMT supports local youth in our community by taking students on short-term work placements to assist them in developing the practical skills they will need for their future careers and by providing tours of our training facilities and lectures to school age children where we discuss the potential opportunities for careers in the maritime and oil and gas industries. We are very conscious of the need to develop our local youth talent and to provide them with the best possible chance of success in an ever more competitive global workplace.