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Crisis Management and Human Behaviour (CMHB) - eLearning

Crisis Management and Human Behaviour (CMHB) - eLearning

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Description

In this Crisis Management and Human Behaviour elearning course, delegates will learn about the regulations and guidance that is in place in the event of an emergency onboard. They will learn how the response to an emergency is controlled, including the control passengers and personnel during emergencies, and the importance of clear communications during a crisis.

This fully online course contains interactive exercises and frequent knowledge checks to keep the learner engaged throughout, and end-of-module assessments gauge the learner’s progress. A real life maritime case study and high quality images keep the material relevant and relatable for the learner.

Description

In this Crisis Management and Human Behaviour elearning course, delegates will learn about the regulations and guidance that is in place in the event of an emergency onboard. They will learn how the response to an emergency is controlled, including the control passengers and personnel during emergencies, and the importance of clear communications during a crisis.

This fully online course contains interactive exercises and frequent knowledge checks to keep the learner engaged throughout, and end-of-module assessments gauge the learner’s progress. A real life maritime case study and high quality images keep the material relevant and relatable for the learner.

Learning Objectives

Outcome 1: Understand the importance of shipboard emergency procedures and how to organise them
1. Explain how specific ship design and layout may impact on the management of emergency procedures
2. State what the safety regulations cover
3. Describe shipboard emergency plans and procedures
4. Explain the need for pre-planning and drills of emergency procedures and the need for all personnel to be aware of and adhere to pre-planned procedures
5. Explain the importance of de-briefing following drills, including lessons learnt from case studies

Outcome 2: Control the response to emergencies on board
1. Describe how to deal with an identified emergency situation
2. Identify any shortfall in the available resources and determine relevant contingency measures
3. Describe appropriate and effective leadership skills to deal with the identified emergency, including: setting an example; decision making; motivation and encouragement; reassurance of passengers and personnel

Outcome 3: Control passengers and other personnel during emergency situations
1. Identify the typical symptoms of stress in passengers, crew and self during and emergency situation
2. Explain how stress can affect the performance of individuals
3. Explain that the reactions and behaviours of passengers and other shipboard personnel may include: A delay in accepting that an emergency situation exists; Symptoms of panic and irrational behaviour; Impaired comprehension and lack of response to instructions; Searching for other and/or belongings; Seeking safety/ refuge in cabins/other perceived safe places; Moving to upperside of ship if listing

Outcome 4: Establish and maintain effective communications during an emergency situation
1. Explain the importance of giving clear and concise instructions and reports
2. Give clear, precise instructions, direction and guidance to passengers, crew and other personnel, taking account of language barriers and other relevant issues
3. Identify passenger and crew issues and concerns about the emergency situation
4. Provide relevant information and appropriate response to passenger and crew issues and concerns, taking account of: Non-verbal means of communication; use of hand signals; location of instructions, muster stations, life-saving devices and evacuation routes; Emergency announcements.

Learning Objectives

Outcome 1: Understand the importance of shipboard emergency procedures and how to organise them
1. Explain how specific ship design and layout may impact on the management of emergency procedures
2. State what the safety regulations cover
3. Describe shipboard emergency plans and procedures
4. Explain the need for pre-planning and drills of emergency procedures and the need for all personnel to be aware of and adhere to pre-planned procedures
5. Explain the importance of de-briefing following drills, including lessons learnt from case studies

Outcome 2: Control the response to emergencies on board
1. Describe how to deal with an identified emergency situation
2. Identify any shortfall in the available resources and determine relevant contingency measures
3. Describe appropriate and effective leadership skills to deal with the identified emergency, including: setting an example; decision making; motivation and encouragement; reassurance of passengers and personnel

Outcome 3: Control passengers and other personnel during emergency situations
1. Identify the typical symptoms of stress in passengers, crew and self during and emergency situation
2. Explain how stress can affect the performance of individuals
3. Explain that the reactions and behaviours of passengers and other shipboard personnel may include: A delay in accepting that an emergency situation exists; Symptoms of panic and irrational behaviour; Impaired comprehension and lack of response to instructions; Searching for other and/or belongings; Seeking safety/ refuge in cabins/other perceived safe places; Moving to upperside of ship if listing

Outcome 4: Establish and maintain effective communications during an emergency situation
1. Explain the importance of giving clear and concise instructions and reports
2. Give clear, precise instructions, direction and guidance to passengers, crew and other personnel, taking account of language barriers and other relevant issues
3. Identify passenger and crew issues and concerns about the emergency situation
4. Provide relevant information and appropriate response to passenger and crew issues and concerns, taking account of: Non-verbal means of communication; use of hand signals; location of instructions, muster stations, life-saving devices and evacuation routes; Emergency announcements.

Prerequisites

None

Prerequisites

None

Certification

  • All units must be completed.
  • End of course assessment with an 80% pass mark.
  • ISG Certificate

Certification

  • All units must be completed.
  • End of course assessment with an 80% pass mark.
  • ISG Certificate

Price

£125 excl. VAT

Price

£125 excl. VAT

Dates

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