Direct Service to Passengers - elearning
Direct Service to Passengers elearning
Register interest
Dates
Description
Module 1: Establishing Communication
• Identify the different ways of communicating with passengers onboard
• Explain how passengers can identify crew in an emergency
• Describe how to establish effective communication
• Explain how to communicate in a crowd
• Describe how to maintain effective communications
Module 2: Costa Concordia
• Describe the events of the Costa Concordia incident
• Explain what a language barrier is and how to overcome it
• Describe how to use non-verbal communications
Module 3: Life-Saving Appliances
• Identify the life-saving appliances that are available for passengers
• Describe how to demonstrate life-saving appliances to passengers
• Describe the events of the Scandinavian Star incident
Module 4: Embarkation Procedure
• Describe the information that passengers need before embarking
• Explain how onboard accommodation is made suitable for passengers requiring special assistance
• Explain how information and announcements are made accessible for all passengers
• Describe emergency disembarkation procedures
Description
Module 1: Establishing Communication
• Identify the different ways of communicating with passengers onboard
• Explain how passengers can identify crew in an emergency
• Describe how to establish effective communication
• Explain how to communicate in a crowd
• Describe how to maintain effective communications
Module 2: Costa Concordia
• Describe the events of the Costa Concordia incident
• Explain what a language barrier is and how to overcome it
• Describe how to use non-verbal communications
Module 3: Life-Saving Appliances
• Identify the life-saving appliances that are available for passengers
• Describe how to demonstrate life-saving appliances to passengers
• Describe the events of the Scandinavian Star incident
Module 4: Embarkation Procedure
• Describe the information that passengers need before embarking
• Explain how onboard accommodation is made suitable for passengers requiring special assistance
• Explain how information and announcements are made accessible for all passengers
• Describe emergency disembarkation procedures
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
