Privacy Policy
Who are we?
Privacy Policy
Who are we?
Stream Marine Training (SMT) is a world-class provider of firefighting, sea survival, survival craft,
and HSE training for the global maritime, oil and gas, renewables, and construction industries. We
deliver a range of approved and mandated courses including STCW, MCA, MNTB, GWO, OPITO,
PASMA and QUALSAFE with efficiency and a focus on our customers’ requirements that is
unparalleled. We support our customers through every stage of training – prerequisite learning, the
course itself, transportation, accommodation, sustenance, certification, and all elements of delegate
welfare.
Our Registered address is:
Stream Marine Training Group Ltd
Stream House Building
29 Campsie Drive
Glasgow Airport
Paisley PA3 2SG
Telephone: +44 (0)141 212 8777
Stream Marine incorporating Stream Marine Training Ltd (ZB168465), Stream Marine Training
Group Ltd (ZB173891), Stream Marine Technical Training Ltd (ZB516955) and Stream Marine
Careers Ltd (ZB173862) (referred to in this document as “we/us/our”).
Stream Marine Training Ltd, Stream Marine Training Group Ltd, Stream Marine Technical Ltd and
Stream Marine Careers Ltd are classified as ‘data controller’ in their own rights under the UK
General Data Protection Regulation. We are notified as data controllers with the Information
Commissioner’s Office under the above registration numbers.
We take the privacy of our students, cadets, stakeholders, suppliers and subcontractors and other
contacts extremely seriously and is committed to protecting your personal information and complying
with all current data protection legislation during any processing of data relating to the supply our
products and services.
Data protection principles
We will comply with the data protection principles, which are that personal data will be processed:
• Lawfulness, fairness, and transparency
• Purpose limitation
• Data minimisation
• Accuracy
• Storage limitation
• Integrity and confidentiality (security)
• Accountability
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What type of information is collected from you?
When you participate in or sign up to any of our services such as events, training, cadetships or
online newsletters, we will collect and store personal information about you.
This information can consist of, but is not limited to:
• Identity Data including personal contact details such as name and title.
• Contact Data including addresses, telephone numbers, and personal email addresses.
• Financial Data including bank account details, your debit or credit card information and other
banking information.
• Transaction Data including your billing history and products and services you use and anything
else relating your account.
• Profile Data including information you provide to us in your communications with us,
information you provide to us when entering prize draws or competitions or participate in
surveys.
• Marketing and Communications Data including your preferences in receiving marketing from
us and our third parties and your communication preferences.
• Qualifications.
• Telephone call recordings and CCTV imagery
• Health Data (Special Category) including recent ailments, injuries and allergies. Due to the
physical nature of some of the training courses we offer, this information is required.
We may also collect technical data and information on how you use our products and services,
including:
• Your activity on our website.
• The date, time, duration, and cost of your communications including your phone location at the
time these communications are made.
• The phone numbers that you call and send messages to (and the phone numbers that you
receive calls and messages from).
What personal data we collect will depend on how you are engaging with us.
By submitting your details, you enable us to provide you with the products or services that you
have selected and agreed we will provide.
How is your information used?
We will use your personal information for a number of processing purposes including:
• providing you with the information you have asked for about our products, services and
activities and ensuring any requests or enquiries you may have made from us are dealt
with in a manner that is sufficient for both you and us
• we may need to contact you for reasons related to the service or activity you have signed up
to for example, changing the details about a course you have booked. We call this “Service
Administration”
What is the lawful basis for us to process your personal data?
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Our legal basis for collecting and using your personal data is usually due to the processing being
necessary for a contract between yourself and us.
On occasions we will process your data to comply with our legal obligations.
We may also process your personal data based on our legitimate interests as long as your
fundamental rights and freedoms do not override that legitimate interest. When we process your
data based on our legitimate interest, we always identify such interest, make sure the processing is
necessary to achieve it, and carefully consider your interests, rights, and freedoms against our
legitimate interest in a balancing test. Our legitimate interests includes use of CCTV on site,
telephone call recordings and soft opt in options for marketing communications.
We may also process your personal data based on consent, vital interests and in connection with a
public task.
Special categories of data require higher levels of protection. This is data which reveals race or
ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic
data, biometric data, health information, sexual life and sexual orientation.
We may process special categories of information where there is a lawful basis for us doing so.
How long will we keep your personal data?
We only keep your information for as long as it is necessary to fulfil the purposes for which the
personal information was collected. This includes for the purpose of meeting any legal, accounting,
or other reporting requirements or obligations.
As a general rule, we keep your personal data for the duration of statutory time periods or in
accordance with best practice.
If you do not wish to provide your personal data
If you do not wish to provide your personal data, we may not be able to enter into an agreement with
you, such as products we provide and services that we render which you have required.
Who has access to your information?
We do not sell or rent your information to other organisations.
We may share your personal data with third parties, including third-party service providers and other
entities in our group. When we do this, we disclose only the personal information that is necessary
to deliver the service and we have an agreement in place that requires them to keep your
information safe and secure and not to use it for any other purpose.
We require third parties to respect the security of your data and process it in accordance with the
law. Third parties include other entities within our group and third-party service providers (including
our suppliers), such as:
• Our partner companies or agencies and their sub-contractors or prospective partners who help us
run our services,
• Other companies in our group, their respective partners, agents and sub-contractors.
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• Third parties whose products and services we market to you (where you have given permission to
receive such messages).
• Other communications companies.
• New or prospective owners of SMT.
• Data processors or data controllers who enable us to deliver our products and services to you.
• Your employer for clarification of applications to attend courses and supply of certificates and
results from the training.
Any personal data we share with third party controllers or processors outside the UK only occur
where we have ensured that these are subject to appropriate safeguards, as set out in Chapter V of
the UK General Data Protection Regulation.
We will not release your information to other organisations unless in exceptional cases when we are
required to do so by law, for example, by a court order or for the purposes of prevention of fraud or
other crime. In all other instances, we would only share your information with another party if you
have given your explicit permission to do so.
Social media platforms
If you engage with us on any of our social media channels (Stream Marine Training Ltd – Home |
Facebook and Stream Marine Training | LinkedIn) you should know that we do not collect your personal
information from these sources. It remains within the platform that we are using and so you should
familiarise yourself with their privacy notices and policies.
We may use information you provide to share updates, news and events, in the form of customised
online advertising. If you send us a direct message, your information still remains within the
platform unless we ask you to provide us with your contact details to continue the conversation
offline or privately, and you consent to do that.
Cookies
Many websites use ‘cookies’ which are small pieces of information sent by an organisation to your
computer and stored on your hard drive to allow that website to recognise you when you visit.
We use some unobtrusive cookies to store information on your computer. We also use some nonessential cookies to (anonymously) track visitors and help to enhance user experience of the
Website. These all expire when the browsing session ends.
Our website occasionally contains hyperlinks to websites owned and operated by third parties.
These third-party websites have their own privacy policies, and are also likely to use cookies, and
we therefore urge you to review them. We do not accept any responsibility or liability for the privacy
practices of such third-party websites and your use of such websites is at your own risk.
For more information on cookies, see our cookie policy on our website.
Your individual (data subject) rights
You have a choice about whether you wish to receive marketing information from us. If you give
permission to receive communications about our work and our products, services and events, you
can select your choices when we collect your information. If you wish to make any changes to your
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preferences, please let us know and we will update our records.
You have the right at any time to:
• ask for a copy of the information about you held by us in our records;
• require us to correct any inaccuracies in your information;
• in certain situations, make a request to us to delete your personal data;
• request we restrict processing your personal data;
• object to us processing your personal data; and
• right to portability
Requests can be made in a number of ways, including in writing or verbally. You will need to
provide:
• Adequate information for example full name, address, date of birth, etc.so that your identity
can be verified, and your personal data located.
• An indication of what information you are requesting to enable us to locate this
You should direct your request to the Data Protection Lead or the Data Protection Officer – (details
of whom can be found below).
We aim to comply with requests for access to personal data as quickly as possible. We will ensure
that we deal with requests within 30 days of receipt unless there is a reason for delay that is
justifiable.
What if the data we hold about you is incorrect?
It is important that the information which we hold about you is up to date. It is important that you let
us know about any changes by contacting us using the contact details at the end of this Privacy
Policy.
Security precautions to protect loss, misuse or alteration of your information
SMT takes appropriate security measures to protect your personal data from accidental or unlawful destruction,
loss, alteration, unauthorised disclosure, unauthorised access when it is being transmitted, stored or otherwise
processed.
Only employees, contractors, or third parties who need the information to perform a specific job (for example
externals contractors and consultants) are granted access to your information.
SMT uses all reasonable efforts to safeguard your personal information. However, you should be aware that
the use of email and the Internet is not entirely secure and for this reason Stream Marine cannot guarantee the
security or integrity of any personal information which is transferred from you or to you via email and the Internet.
If you share a device with others, we recommend that you do not select the “remember my details” function
when that option is offered.
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Processing card payments
Where you use your credit or debit card to purchase from us, we will ensure that this is carried out
securely. We do not store your card details for use in future transactions.
Links to other organisation’s websites
Our website may contain links to other websites run by other organisations. This privacy notice
applies only to our website‚ so we encourage you to read the privacy statements on the other
websites you visit. We cannot be responsible for the privacy policies and practices of other sites
even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the
privacy policies and practices of the owners and operators of that third-party site and recommend
that you check the policy of that third-party site.
Questions and complaints
Please contact us if you have any questions about our privacy notice or about the information we
hold about you. You can contact our Data Protection Lead at bookings@streammarinetraining.com.
Alternatively, you can contact our Data Protection Officer by email: info@RGDP.co.uk or by
telephone 0131 222 3239.
If you are concerned or unhappy with how we have dealt with your query/complaint you can contact
the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane,
Wilmslow
SK9 5A
www.ico.gov.uk
Privacy Notice Review
We review this notice on a regular basis. Please ensure that you visit our website from time to time,
to check for any updates to this Privacy Policy.
Privacy Notice last updated: 14.3.23
