Who is this course for?

Stay compliant—and in control—during real emergencies with our STCW Crisis Management & Human Behaviour Training (Table A-V/2 & A-V/3), the IMO-mandated course for masters, senior officers, pursers, hotel & catering supervisors, crowd-management personnel, security teams, shore-side coordinators and anyone responsible for passenger safety on cruise ships, ferries, RoPax vessels or high-speed craft. Building on basic crowd-management skills, this intensive programme teaches you to assess evolving situations, allocate resources, communicate clearly under stress, guide multicultural passenger groups, stabilise human behaviour, integrate with the ship’s Emergency Organisation and coordinate abandon-ship or shelter-in-place decisions. Updated for the 2010 Manila Amendments, MSC.402(96) lifeboat provisions and the 2024 IMO Human-Element guidelines, the course blends interactive simulator scenarios, case-study analysis of recent large-scale casualties and practical leadership drills—so you can turn chaos into an orderly, life-saving response at sea or in port.

Why enrol? Port-state control, flag-state audits and cruise-line vetting departments require a valid STCW Crisis Management certificate for all passenger-ship leaders; without it you risk being stood down, delaying sailings and incurring costly detentions. Holding this qualification proves you can protect lives, preserve company reputation and satisfy insurers—boosting your career prospects across the global passenger-shipping industry.