Stream Marine Training – General Terms and Conditions
How to Book
Please contact our Bookings Team for course bookings, course enquiries or training requests on the following number: +44 (0) 141 212 8777
Planning and Scheduling Courses
To ensure that course dates are available that meet customer requirements, early bookings are recommended as many of our courses are in high demand.
Customer care is our priority, so dates for any of the courses described in our course planner may be tailored to suit your specific requirements (subject to minimum delegate numbers). Certain courses may also be delivered at your premises or on vessels/ assets, depending upon the requirements of the certification bodies.
Every effort is made to ensure that the information provided in the planner is accurate and up to date, but no legal responsibility is accepted for any errors, omissions or misleading statements.
Stream Marine Training reserves the right to change prices, course dates or course provision at any time without notice.
Payment for Courses
All Private Customers / Self-Sponsors require to pay their course fees at the time of booking. This payment includes a non-refundable £100 deposit.
New company customers will be required to pay the first course fees at the time of booking and any subsequent company bookings will require payment within 30 days of date of invoice, once a credit account has been established. This is subject to a satisfactory credit check. In the event that a credit check should be unsatisfactory, then course fees require to be paid at least 14 days prior to course commencement. Stream Marine Training reserves the right to withhold training Certificates until payment has been received.
Current prices will be displayed on the most recent release of the course planner and on our website www.streammarinetraining.com and customers will be advised of any price changes at time of booking. Stream Marine Training is registered for VAT, which will be included for all UK sales. International taxes will be levied, if/when appropriate, on a case-by-case basis.
Cancellation Policy and Cancellation Fees
Stream Marine Training reserves the right to cancel a course should the number of bookings fall below the minimum number of delegates required per event, due to instructor availability or due to unforeseen circumstances. In the event that Stream Marine Training cancels a course, liability will be limited to the refund of the course fee only, if already paid.
In the event that a private customer/ self-sponsor, or delegate from a company that does not have an account with Stream Marine Training, cancels the course more than 28 days before the start of the course date, they will receive a refund of moneys paid, less the £100 non-refundable deposit. Any refund due will be paid within 30 days of the cancellation notice. If the cancellation is made between 14 and 28 days prior to the course date a refund of 50% will be paid. If the cancellation is made less than 14 days prior to the course running, there will be no refund paid. A substitute delegate may be sent at no additional cost, provided their contact details have been sent to Stream Marine Training within 48 hours of the course date. If the information is sent later than this, it may not be possible for Stream Marine Training to accept the booking, however if the booking is accepted it will be charged at full price. Stream Marine Training reserves the right to negotiate variations to these terms for our Corporate customers.
Should the cancellation take the number of delegates attending the course to a level below the minimum numbers required to run the course, the option to transfer the delegate will not apply and the full cost will be due for the course. Stream Marine Training may also not accept the transfer of a booking if the course has been filled.
Stream Marine Training reserves the right to negotiate variations to these terms for our Corporate customers.
Hierarchy of Terms
These terms prevail over any other general terms and conditions which the customer seeks to impose or incorporate (such as by reference in proposals or in a customer purchase order, or by trade, custom, practice or course of dealing). For the avoidance of any doubt, provision of services to the customer does not constitute acceptance of any of such customer terms and conditions and does not serve to modify or amend these terms. In the event of any conflict between these terms and the order confirmation, these terms shall prevail.
Limitation of Admission to Courses
Stream Marine Training reserves the right to refuse admission to any delegate, to any course, because of restricted availability of facilities, any safety concerns, suitability of the delegate, or for any other reason which Stream Marine Training deems necessary to do so at their sole discretion. All admission to courses is ultimately at the sole discretion of the Stream Marine Training Chief Executive Officer. Bookings accepted may be subsequently cancelled as a result of this policy.